Community Navigator

Use a developmentally appropriate strengths-based approach to engage in partnership with youth to assess, plan, implement, coordinate, monitor, and evaluate the options and services needed to meet their health and human service needs; while helping to maintain a supportive and respectful environment for all youth that present for an intake, and/or participate in case management services. The assessment is to be used to gather information, prioritize needs and identify barrier through General Case Management, Housing Navigation, and Diversion Case Management (DHS involved and at-risk youth and families).

Work collaboratively with Clinical and Program Staff to link youth with clinical and supportive services inside and outside of The Attic, maintaining ongoing follow-up with youth about benefits of services and changing needs. A primary focus of Case Management at The Attic will be on Homelessness Prevention and Remediation, assessing each youth for housing insecurity and homelessness from the initial intake. Create individualized support plans that promote independence and self-sufficiency.

Duties and Responsibilities:

Intake / General Assessments

  • Identify new youth in the space and review prescreening assessments for severity to determine timeline for completion of full assessment and immediacy of referral needs
  • Schedule a meeting with all newly prescreened youth by the youth’s third visit, to provide a more thorough assessment
  • Complete a full needs assessment for all existing youth who have not yet completed a full assessment
  • Act upon a youth’s critical needs appropriately and immediately
  • Orient youth to The Attic’s programs and services
  • Assure that basic safety, nutrition, and hygiene needs are being met
  • Identify type of case management that best addresses youth’s presenting situation and needs
  • Link to internal supportive services, and monitoring of progress for youth with no initial housing concerns or crisis

Case Planning

  • Develop a comprehensive youth-driven plan with both short-term and long-term goals and keep the plan up to date and relevant
  • Empower youth and young adults to become involved in their own planning and goal setting
  • Complete a timeline and measures for each goal
  • Monitor progress towards goals in meetings with youth, Attic staff, and referral sites in the community
  • Refer and link youth with safe and appropriate resources to assist them with meeting goals
  •   Coordinate and support in the delivery of services to youth within The Attic through collaboration and referrals to the program specialists (health and wellness, Ed/Voc, job developer/coach, housing support specialist) and the counseling department.
  • Coordinate and support in the delivery of services to youth outside of The Attic through collaboration and referrals to community agencies, services, resources, and supports.
  • Work with youth and young adults to develop and strengthen their support systems and the development of permanent connections
  • Facilitate the youth’s attainment of all legal identification documentation needed for the acquisition of community supports and services
  • Maintain contact, follow-up, advocacy, and support of youth faced with housing insecurity and homelessness by tracking information in city-wide data base, and participation in housing and youth homelessness committee meetings.

Record Keeping and Reporting

  • Report critical incidents immediately to your supervisor
  • Maintain client files to include notes regarding contacts and conversations with youth and collaborative persons or entities, progress towards goals and documentation of any incidents relative to youth navigating services, or which impacts the youth’s life
  • Collect data necessary to meet funding requirements and statistical reports from various funders; work with supervisor to develop internal process that is most efficient in reporting qualitative and quantitative data, and least disruptive to work
  • Complete documentation and reports in a timely manner as per specific program service requirements and protocols
  • Input data in corresponding data bases on a consistent and timely basis as required

General Responsibilities:

  • Work with Clinical and Program Staff to identify and develop programming that addresses the needs of the youth
  • Provide back-up assistance with Center Coverage during drop-in hours, and or throughout typical day as necessary to adequately staff the center, including group monitoring, hall monitoring, and the front of the building
  • Maintain youth member files and data base information; track progress, and report outcomes per guidance by agency and/or funding source.
  • Maintain open communication with supervisor around challenging clients and situations; always immediately communicate about youth in crisis or who present to be at risk to harm themselves or others
  • Participate in staff meetings, department meetings and consultations, and supervisory meetings.
  • Participate in staff professional development as necessary and/or required.
  •   Attend and participate in all Attic annual and special events
  • Other duties as assigned

Teamwork and Collaboration:

  • ·  Work in collaboration with program and all other agency staff to facilitate a team environment
  •   Participate in the Attic huddle and staff meetings and commits to group decisions
  • Role model effective team behaviors
  • Demonstrate effective com


  • Bachelor’s degree in social work, education, or human services-related field and at least two (2) years of relevant experience.
  • Experience working with diverse populations of adolescents in an urban setting, including knowledge of lesbian, gay, bisexual, transgender and questioning youth from various cultures and backgrounds.
  • Demonstrated knowledge in positive youth development and empowerment.
  • Experience working with families, volunteers, and collaborating community agencies.
  • Experience facilitating group discussions and managing a variety of small and large group dynamics.
  • Ability to work with youth in both group and one-on-one settings.
  • Ability to plan creative and engaging groups and programs.
  • Excellent verbal and written communication skills, including conflict mediation and public speaking.
  • Ability to exercise independent judgment when appropriate and strong decision making skills.
  • Computer skills: Strong proficiency in Microsoft Word, Excel, Power Point and Outlook.

Attic Youth Center Values

  • Treat all youth, visitors and employees with caring, kindness, respect and dignity
  • Maintain strict confidentiality of all information
  • Adhere to the policies, procedures, code of conduct and attendance rules of The Attic Youth Center

The Attic offers a competitive benefits package including a commitment to professional development, paid time off, pre-tax transit benefits, 401k plans, 100% employer paid health care with dental and vision.

How To Apply
[email protected]
If interested, please send a cover letter, resume, and writing sample as a PDF to [email protected] with "Community Navigator" in the subject line of the email. Prospective candidates will be contacted, please do not call.